Terms & Conditions

Last updated: September 7, 2026

Welcome to MyItem.lk. By accessing or using our website and placing an order, you agree to be bound by the following Terms & Conditions.

General

These terms apply to all visitors, users, and customers of myitem.lk, operated by MyItem.lk (PVT) LTD, No. 191, Old Road, Maharagama, Colombo 10280, Sri Lanka. We reserve the right to update these terms at any time, and continued use of the site constitutes acceptance of any changes.

Products

We make every effort to display accurate product descriptions, images, specifications, and pricing. However, errors may occasionally occur, and we reserve the right to correct any inaccuracies, update information, or cancel orders arising from such errors, even after an order has been submitted.

Product availability is not guaranteed until an order is confirmed. Prices are subject to change without prior notice.

Orders and Payment

By placing an order, you confirm that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. Payment must be completed through one of our accepted payment methods before an order is processed, unless otherwise agreed.

Used and Refurbished Products

Certain products listed on our site are used or refurbished. Their condition, included accessories, and warranty coverage will be clearly stated on the relevant product page. By purchasing such items, you acknowledge and accept their stated condition. As outlined in our Warranty Information, used products are covered by warranty periods ranging from 3 months to 1 year, while brand-new products are covered from 1 year up to 10 years depending on the item and applicable manufacturer or supplier warranty.

Delivery

Delivery timeframes provided on our website or at checkout are estimates and not guaranteed. We are not liable for delays caused by courier partners, customs, or circumstances beyond our control.

Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of MyItem.lk (PVT) LTD or its licensors and may not be reproduced without written permission.

Limitation of Liability

To the maximum extent permitted by law, MyItem.lk (PVT) LTD shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, beyond the value of the product purchased.

Governing Law

These Terms & Conditions are governed by the laws of Sri Lanka. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

Contact Us

MyItem.lk (PVT) LTD, No. 191, Old Road, Maharagama, Colombo 10280, Sri Lanka. Phone: 011 368 6460 / 011 284 3070. Email: [email protected].