Warranty Information

Last updated: September 7, 2026

At MyItem.lk, we are committed to providing clear, transparent, and reliable warranty information to ensure the best possible customer experience.

Coverage Overview

Warranty coverage and duration may vary depending on the product type, condition, brand, manufacturer, supplier, and the specific item purchased. Please review the applicable warranty period for your selected item before completing your purchase.

Used Products

Selected used products are covered by warranty periods ranging from 3 months to 1 year, depending on the specific item.

Brand New Products

Selected brand-new products are covered by warranty periods ranging from 1 year to 10 years, depending on the specific item and the applicable manufacturer or supplier warranty.

Warranty durations may vary between selected items and are not the same for all products. The exact warranty period applicable to a particular product will be clearly specified at the time of purchase and/or stated on the relevant product page, quotation, invoice, or warranty documentation.

We kindly advise all customers to review the warranty information applicable to their selected product before completing their purchase.

How to Make a Warranty Claim

Contact our team at [email protected] or 011 368 6460 / 011 284 3070 with your invoice or order number and a description of the issue. Our technicians will inspect the product to verify the fault, and approved claims will proceed to repair or replacement.

Important Note

Warranty claims may take up to 14 days for inspection, processing, repair, or replacement, depending on the nature of the issue and applicable warranty procedures.

Thank you for your trust and continued support.

MyItem.lk (PVT) LTD

No. 191, Old Road, Maharagama, Colombo 10280, Sri Lanka